FAQ
Frequently Asked Questions
Welcome! Below you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us anytime.
🛍️ Orders & Products
Q: What kinds of journals do you carry?
We offer a curated collection of guided journals, blank dot grid notebooks, notepads and high-quality writing tools. Our products are handpicked to support creativity, wellness, and reflection.
Q: Do your journals come with prompts?
Yes! Our guided journals include thoughtful prompts and structure, while blank dot grid journals give you the freedom to design your own layouts.
Q: Can I purchase your products as gifts?
Absolutely! Our journals and accessories make meaningful gifts. You can even leave a note at checkout, and we’ll include a handwritten message.
🚚 Shipping
How much does shipping cost?
Shipping is based on order weight and distance. Most orders ship for $6.99–$10.99 within the U.S.
How long does shipping take?
We use Economy Shipping (USPS Ground Advantage or UPS Ground).
Delivery is usually 5–8 business days, with most orders arriving in 3–6 days.
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders over $49.
Do you offer faster shipping?
Yes — Priority / Expedited shipping is available at checkout for faster delivery (typically 2–3 business days).
Where do orders ship from?
All orders ship from Lake Havasu City, Arizona.
Will my order have tracking?
Yes — every package includes tracking. You’ll receive the tracking number by email once your order ships.
🔁 Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items. Please email us at hello@lakesidejournals.com to initiate a return.
Q: Do you offer exchanges?
Yes, we’ll do our best to help with exchanges. Please reach out to discuss options based on inventory availability.
💳 Payments & Discounts
Q: What forms of payment do you accept?
We accept major credit cards, PayPal, and Shop Pay. You can also use Afterpay to split your payment into installments.
Q: Do you offer discounts?
Yes! Sign up for our newsletter and get 15% off your first order. We also run occasional sales and seasonal promotions—stay tuned on email and Instagram!
💌 Contact & Support
Q: I have a question that’s not listed here. What should I do?
We’d love to help. Please email us at hello@lakesidejournals.com or use our contact page to get in touch.